FAQs
Find answers to frequently asked questions about our products, delivery, returns, and policies.
Delivery Information
How long will it take to receive my order?
How long will it take to receive my order?
Once your order has been dispatched, delivery typically takes 6–9 working days, depending on your location.
I haven't received my order confirmation email. What should I do?
I haven't received my order confirmation email. What should I do?
If you can't find your order confirmation or dispatch email, please check your junk, spam, or promotions folder. Our emails are sent automatically and may occasionally be filtered by your email provider.
How can I manage my order?
How can I manage my order?
If you need to make changes to your order or require assistance, please contact our customer support team at:
We'll be happy to help.
Where is my order?
Where is my order?
To track your order once it has been dispatched, please visit our Track Order page and enter your tracking number.If you haven't received your tracking details, please contact CORERELIEF Customer
Support at:
cs@corereliefhealth.com
Product Information
Do CORERELIEF Insoles help with plantar fasciitis?
Do CORERELIEF Insoles help with plantar fasciitis?
Yes. CORERELIEF Insoles are designed to provide enhanced arch support and targeted heel cushioning, helping to reduce strain on the plantar fascia during everyday activities. Many customers find they help improve comfort during long periods of standing, walking, or working on their feet.
How long do CORERELIEF Insoles last?
How long do CORERELIEF Insoles last?
With regular daily use, CORERELIEF Insoles typically last 12 months or longer, depending on your activity level and footwear.
Built from durable materials, they are designed to maintain their shape and support longer than many standard foam or gel insoles.
Care Tip: To help maximise their lifespan, wipe clean when needed and allow them to air dry naturally.
What should I do if I'm between sizes?
What should I do if I'm between sizes?
If you're between sizes, we recommend choosing the larger size and trimming the insoles along the guide lines for the most accurate and comfortable fit.
Will my shoes still fit with the insoles inserted?
Will my shoes still fit with the insoles inserted?
In most cases, yes. CORERELIEF Insoles are designed to fit comfortably in a wide range of footwear.
For the best fit:
• Remove your existing insoles before inserting CORERELIEF Insoles whenever possible.
• If your shoes have extra room, you may be able to place the insoles directly on top of the existing footbed.
• For a snugger fit, replacing the original insoles is usually recommended.
• In slimmer-fitting shoes, such as dress shoes or low-volume footwear, the fit may feel slightly more secure than in trainers or boots.
Returns & Guarantee
What is your returns guarantee?
What is your returns guarantee?
Every CORERELIEF order is backed by our 60-Day Money-Back Guarantee.
If you're not completely satisfied, simply get in touch within 60 days of receiving your order. We'll be happy to assist you with the returns process and help find the best solution.
Shop with confidence knowing your purchase is protected.